Privacy & Cookies
All you need to know...
Effective Date: 01.06.2016
1. Who are we?
1.1 We are Jane Clayton & Co Retail Limited. We own and operate this site. Our contact details are on the site. Please contact us if you have any questions or feedback about this policy.
2. What's the point of this policy?
2.1 This policy tells you how we deal with your “personal data” (i.e. technical term for information about any identified or identifiable living person). Please read on to find out what kinds of personal data we collect, how we use and protect it, to whom we disclose it and how you can access and rectify it.
2.2 Please do not use our site unless you are completely happy with this policy. If you do use our site, we will assume that you do accept it.
3. Might the policy change?
3.1 It may well do and so you should check it whenever you visit our site. We will assume you agree to the revised policy if you use the site after the effective date shown at the top of the policy.
4. What personal or other data do we collect?
4.1 We collect and store the information which you give us via forms on our site - such as your name, address, email address, phone number and so on - or when communicating with us by email or in some other way.
4.2 We may receive and store certain information automatically when you interact with us. Examples include the internet protocol (IP) address used to connect your computer to the internet, connection information such as browser type and version, your operating system and platform, device-type, a unique reference number linked to the data you enter on our system, login details, the full URL clickstream to, through and from our site (including date and time), cookie number, activity on our website including the pages you visited, searches you made and products purchased.
5. What about cookies?
5.2 Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the site owner or others. Session cookies are temporary cookies that remain in the cookie file of your browser only until your browser is closed. They allow websites to link your actions during a browser session. Persistent cookies stay in the cookie file of your browser for longer (though how long will depend on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete cookies already stored on your device, visit: www.allaboutcookies.org.
5.3 Cookies are used on this site for the following purposes:
a) Session cookies: We use session cookies to enable the website to keep track of your movement from page to page and store your selections so you do not get asked repeatedly for the same information. These cookies allow you to proceed through many pages of the site quickly and easily without having to authenticate or reprocess each new area you visit. For example, the session cookie remembers your shopping cart selection so will have the items you selected when you are ready to check out.
b) Olark cookies: Olark, our provider of live chat software, places session and persistent cookies (up to two years) on our site to enable the software to function properly as well as to remember you and your message history between visits. Click here for more information.
c) Google Analytics ("GA") cookies: Google sets persistent cookies (up to two years) to recognize and count the number of site visitors as well as providing other information about the visit such as duration, route through the site and what sites the visitor came from. This information helps us to improve the way our site works, for example by making sure users find what they need easily. Click here for more information about GA cookies. Click here to opt out of GA cookies.
d) Third party advertising cookies: As do many other sites, we use third party advertisers and/or internet advertising companies working for them to fill ad space on our site including Appnexus (see here) and AdRoll (see here). These third parties may use persistent cookies and other similar technologies (known as action tags, single pixel gifs and web beacons) to assess information about your visits to this and other sites. This is so they can track the effectiveness of their campaigns (including whether these advertisements are clicked on or viewed by users and later purchases by such users), avoid showing you the same advertisement repeatedly and display advertisements on this and other sites tailored to your preferences. We do not have any access to or control over these third party technologies. If you would like more information about these practices and to know your choices about not having this information used by certain of these companies, please visit and www.networkadvertising.org/choices and www.youronlinechoices.com Please contact the third parties directly for more information about their privacy practices.
6. How do we use your personal data?
6.1 We use your personal data to provide our services eg send service messages, process payments and/or fulfil orders.
6.2 We use your personal data to help us communicate with you effectively should you try to contact us via our site.
6.3 If you have given permission on our site, we may use your personal data to send you emails (or other communications such as mail, phone or SMS) with details of our or third party goods or services which may be of interest to you including information about special offers or promotions.
6.5 If you supply us with a third party email address for a “Refer A Friend” or similar offer, we will use that email address only to transmit the referral message and we will then immediately delete it.
6.6 We retain personal data from closed accounts in order to comply with legal obligations, enforce our terms and conditions, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations and take other actions as permitted by law.
6.7 We may access, remove, alter, store or otherwise use any personal data if we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if we are required to do so by law or appropriate authority.
7. How do we protect personal data?
7.1 Security is a high priority for us. We take appropriate precautions to protect personal data.
7.2 Email and other electronic communications are not secure if they have not been encrypted. Your communications will pass through a number of network nodes before they reach us. So we do not accept responsibility for any unauthorised access to or loss of personal data that stems from a cause beyond our control. Nor can we be held responsible for the actions or omissions of other users or third parties who may misuse your personal data which they collect from the site.
8. To whom do we disclose personal data?
8.1 Payment details including credit card numbers are supplied direct to our payment partner mentioned on our site. We do not receive such information. To ensure your details are not being used without consent, your personal data may be supplied by our payment partners to relevant third parties including credit reference and fraud prevention agencies, who may keep a record of that information.
8.2 We may allow access to your personal data by third parties who supply us with a service. Examples include e-commerce platform providers, couriers (to enable delivery of goods), website hosts, content delivery networks and businesses which assist us in undertaking communications or monitoring our site.
8.3 If you have given permission on our site, we may provide your personal data to selected third parties so that they can send you emails (or other communications) with details of goods or services which may be of interest to you including information about special offers or promotions.
8.4 We may disclose personal data so far as reasonably necessary:
a) if we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if there has been a complaint about content posted by you, or if we are required to do so by law or appropriate authority; or
b) in the case of an actual or proposed (including negotiations for a) sale or merger or business combination involving all or the relevant part of our business.
8.5 We may store or transfer personal data outside the European Economic Area (EEA) for the purposes stated in this policy. If so, we will of course comply with the applicable laws relating to data transfer outside the EEA.
8.6 Except as otherwise specifically included in this policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to third parties, whether they are suppliers of services on our website (e.g. payment providers) or other websites, different rules will apply to their use or disclosure of your information. Please check their privacy policies carefully.
9. How can you access and rectify personal data?
9.1 You have the right to request personal data that we hold about you, subject to us reserving the right to withhold such data to the extent permitted by law. We may charge an administration fee in line with data protection laws and we may also require appropriate evidence of identity. Note that you may be able to rectify certain of your personal data within your account on our service (if applicable).
9.2 For information about your rights under UK data protection laws, see the website of the UK Information Commissioner.